Our QA processes to ensure that specific requirements for quality are being appropriately planned and addressed for identified product deliverables, audits, inspections and deficiency reporting.  We accomplish this by developing customized QA Plans for our customers that indicate the specific application of a QA process for a given project.  The QA Plan may also be used to demonstrate to a customer how quality is achieved at Carley Corporation.

The QA Plan is a roadmap that dictates the success of each program.  It is a living entity that will be tailored to the specifications of a particular project, but at the same time, preserves the basic underpinnings of proven, repeatable quality processes.

The company measures the success of a project, and therefore the quality of its processes in several areas.  Primarily these are:

	A quality product (based on clearly defined criteria)
	Delivered on time
	Within budget
	While maintaining a positive, supportive work environment
	And, ultimately, having a satisfied, happy customer

Carley’s QA process is based on a series of steps that, when performed effectively, ensure our products meet or exceed the needs and expectations of our clients.  In addition, our process ensures that we meet the required standards Carley has established as an organization.  Our QA steps begin at the company level – then migrate to the project level – then come full circle back to the company level – with recommendations for change and improvement at any point in our process.

The diagram to the right depicts our QA cycle.  Each step of our process is explained in detail in the Quality Assurance Process document in the Carley Process Asset Library (PAL).